LEADERSHIP

Jennifer Rocha

Senior Operations Manager 

A leader and Navy spouse, Jennifer joined Liberty Source in 2015. Jen has a passion for improving the customer experience and solving problems to reduce risk while improving company revenue through savings or increased production. Offering over fifteen years of progressively responsible experience in case management, default servicing and operations, training creation and facilitation, project management, policy and process design, and advertising and business development.

She has extensive training, to include Six Sigma certification, from a Fortune 50 company.  Additionally, Jennifer has earned certifications in life, health, annuities, disability and completed real estate courses to encompass a 360 view of the financial industry.  Jennifer has managed all aspects of the mortgage industry from origination to closure in purchase, refinance, and modification.  She has managed customer and client relations at the lowest and highest levels of the company, and is versed in division start up, expansion, turnaround, and decommission.